Description
KNOVA, a Consona CRM solution, provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. The KNOVA 7 suite of self-service, contact center, and peer support applications automate the most critical part of customer service - actually resolving the case, not just tracking it. KNOVA's Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience. The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.

Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service.

Organization Type: Vendor
Revenue: $10M - $100M
Date Founded: 1991
Ticker:  KNVS