InQuira empowers companies to address the disconnect between selfservice cost savings and consumer preferences for the email channel. The new InQuira Email Module intercepts web-based email sales and service requests, and automatically responds, effectively deflecting as much as 15- 20% of incoming email traffic.

The InQuira Email Module leverages the InQuira semantic processing engine to optimize existing investments in ERMS applications. When a customer submits a service request through the workflow-enabled user interface (UI) on the Web, InQuira intercepts and interprets the message for its intent, searches enterprise content sources for appropriate answers, and returns an email-specific answer extraction (fewer search results and more detail than the InQuira self-service application) with accurate and precise responses to the customer query. If an exact answer is not available, or the customer is not satisfied with the response, the email request is passed on to the ERMS for routing and resolution.