As organizations have become increasingly reliant upon IT-supported applications for acquiring products and services, managers' visibility into the end-user experience has become limited. IT managers are subsequently unable to effectively measure SLA compliance and conduct prioritized problem solving based on the impact of poor performing transactions.

This white paper details a method for effectively monitoring end-user business transactions as they move through a web application infrastructure. Discover how to allow IT to share intelligence with stakeholders and better manage application performance and availability. Learn how to measure the impact of performance problems across an infrastructure and attain a user-based perspective for managing SLAs based on end-user activities. Discover the benefits of such monitoring, including:

• Enhancement of management tools
• Higher end-user success rates
• Higher availability and performance
• Greater productivity