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| Posted: |
29 Oct 2007 |
| Published: |
01 Oct 2007 |
| Format: |
PDF
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| Length: |
16
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| Type: |
White Paper |
| Language: |
English |
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ABSTRACT:
The capability maturity model for services (CMMi) provides a guide for selecting processes that best fit an organization's needs, while ITIL uses best practices to create well defined processes for ITSM. This paper discusses the similarities between ITIL and CMMi and how the two are connected by the support service life cycle that was introduced in the new ITIL v3.
Read this paper to learn how CMMi has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps. Learn more about leveraging the alignment between these two models in your organization, including:
- Combining best practices from both frameworks for a more complete model of each
- Interpreting the maturity levels of CMMi into an ITIL context
- Establishing high-level credibility for the time and resources spent on adopting both
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AUTHORS:
Nikhil P. Desai
Consultant, Wipro Technologies
Nikhil Desai is a consultant with the Operations Excellence Consulting Group at Wipro. He has experience in application development and maintenance projects, trained in six sigma and is a student of Indian Institute of Management Bangalore.
Vyjayanthi Bharadwaj
Lead Researcher, Wipro Technologies
Vyjayanthi Bharadwaj is a lead researcher from the Quality Consulting Group. She is a Six Sigma Black belt and has over 20 years of experience in quality management systems and has been leading various industry based implementations in Wipro through these years.
Uday Nagarkatti
Head, Wipro Technologies
Uday Nagarkatti heads the “Thought Leadership “practice at Wipro. He is responsible for identifying leading industry requirements from the IT quality streams and applying or creating frameworks.
Bipin Paracha
Head, Wipro Technologies
Bipin Paracha heads the Operations Excellence Consulting for Wipro. He is a IT Service Management practitioner with 20 years of varied experience in IT Services and Consulting.
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BROWSE RELATED RESOURCES:
Business Process Management | Business Process Management Software | IT Service Management | IT Services | ITIL | Operational Support Systems | Service Level Management |
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View All Resources
sponsored by Wipro Technologies |
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