Penn National Insurance provides property and casualty insurance and surety bonds to businesses and individuals through a network of more than 700 independent agencies in nine eastern and Mid-Atlantic states. The company ranks among the top eight percent out of more than 1,000 national competitors based on net premiums written.

Challenge:

Founded in Harrisburg, Pennsylvania in 1919 by a farmers' association that was dissatisfied with the high cost of workers' compensation insurance, Penn National has stayed true to its roots by always putting the policyholder first. So when the company wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications - one that would improve time to market and create a more automated yet personalized touch through its critical customer documents-an industry search for the right solution led them straight to Exstream's Dialogue enterprise personalization software.

Solution:

The new process using Dialogue allows Penn National to create policy worksheets and other client-specific documents in real time and present them online for underwriter approval and agent review in a matter of minutes. Underwriters then remotely drive the real-time production process by authorizing the policy to be printed only after it has been approved.