The use of automated IT management software tools typically brings direct benefits to IT operations, company business services, and end users in terms of cost savings, operational efficiency, reduced downtime, and increased productivity. These areas were the principal focus of the ROI study of five CA Capability Solutions focused on infrastructure optimization.

Based on the results from in-depth surveys of 12 companies, the use of CA EITM software has resulted in average total benefits of $85,333 per 100 users on a normalized basis. The payback period averaged a short 8.6 months, and the ROI averaged 398%. These results clearly demonstrate the direct benefits realized by the CA Capability Solutions in five functional areas, based on the responses provided by users interviewed for this study.