Technology for the sake of technology is not the endgame. The benefits that are derived in real workplace environments are driving many companies to transform operations into significantly more productive, cost-effective, mobile, virtual, ubiquitous, secure and customer-centric operations. Today's communications innovations - which initially may be deployed to remove a single business barrier - are delivering multiple benefits. The innovations have become so advanced - yet so intuitive and easy to integrate - that they've been dubbed Intelligent Communications. Intelligent communications are changing businesses and changing lives.