In addition to being good for the environment, Home Agent programs can have many positive impacts to your bottom-line.
Using home agents allows contact centers to tap into large pools of available job candidates. Geography need not be a barrier to recruiting and retaining talented people.
When agents have high levels of job satisfaction, contact centers need not be as concerned about competitors hiring away their best agents. Agents find value in jobs that offer the opportunity to work at home - enormous value, if the level of applicants for home agent programs are any indication. And home agents are happy agents.
It's an open-and-shut case. Home agents are greener, happier, more productive, and less expensive.
