Service Delivery Innovation: Creating Client Value and Enhancing Profitability: Business Intelligence, Globalization, Outsourcing, Professional Services Industries, SOA, Software as a Service

Service Delivery Innovation: Creating Client Value and Enhancing Profitability

sponsored by SAP America Inc

Posted:	06 Aug 2008
Published:	01 Jan 2007
Format:	PDF
Length:	16 Page(s)
Type:	White Paper
Language:	English

ABSTRACT:

To succeed in the professional services industry, your firm must continually improve its service delivery methods. Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.

Authors

Ross Dawson
CEO , Advanced Human Technologies
Ross Dawson, CEO of Advanced Human Technologies, is the author of the books Developing Knowledge-Based Client Relationships and Living Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy.

Matthew Horenkamp
Industry Principal , SAP America Inc.
Matthew Horenkamp, Industry Principal, Professional Services, SAP America Inc., has over 12 years of experience in software, consulting, and high-tech organizations. During this time, he has defined and delivered value-added business solutions for consult ing, IT services, outsourcing, legal, and staffing firms. Mr. Horenkamp holds an MBA from Georgetown University and a BA in international business from Gettysburg College.

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