This comprehensive, 115 page guide provides frontline network troubleshooters with practical advice on how to maintain LANs and solve common layer 1 and 2 problems. This guide addresses the challenges network professionals face when it comes to network troubleshooting and outlines eight key steps every technician should know to aid in successful troubleshooting. Learn how to troubleshoot physical layer problems, quickly resolve common network user complaints - "can't connect, connection drops and network is slow" and get an in-depth overview on troubleshooting switches.