Many organizations implementing the Information Technology Infrastructure Library (ITIL) as part of their IT service management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.

Read this white paper to learn how you can deploy a Service Catalogue in the early stages of your organization's adoption of ITIL. Discover how the Service Catalogue can deliver significant ROI with low risk-providing results in a much shorter timescale than one would achieve through implementing a CMDB in isolation. Explore implementation best practices that will help you realize financial benefits as well as:

• Enabling end-to-end IT service management
• Aligning IT service delivery with customer expectations
• Improving operational efficiency