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Meeting Tomorrow's Internet Performance Requirements
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
sponsored by Keynote Systems
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Akamai Technologies ( 30 Documents )
Akamai? is the global leader in distributed computing solutions and services, making the Internet predictable, scalable, and secure for conducting profitable e-business.

Bowen & Groves ( 9 Documents )
Bowen & Groves is a privately owned Manufacturing ERP Software development company entirely dedicated to setting the standard in enterprise resource planning software and providing world class customer support.

CA ( 125 Documents )
CA's goal is helping our customers realize the full power of IT to drive their business. Our software and expertise unify and simplify complex IT environments in a secure way across the enterprise for greater business results.

FrontRange Solutions Inc ( 11 Documents )
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies worldwide in growing and distributed enterprises to manage a wide variety of business relationships and provide exceptional services.

Genesys ( 13 Documents )
Genesys is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. Genesys software dynamically connects customers to fulfill requests, optimize customer care goals and efficiently use resources.

GroupLink ( 1 Document )
GroupLink was organized in 1996 to enable our customers to increase revenue, manage customer relationships and deliver world-class customer service.

IBM ( 126 Documents )
At IBM, we strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics.

Infra Corporation ( 2 Documents )
Infra Corporation is an international developer of web-based software for automating IT Service Management processes in enterprise level organizations.

InQuira Inc ( 9 Documents )
InQuira is the leading provider of global enterprise web self-service, collaboration, knowledge management and agent assisted support applications that provide a consistent customer experience across web, phone and community channels.

Internet Software Sciences ( 2 Documents )
Internet Software Sciences (ISS) was started in 1995. ISS develops Internet and World Wide Web based products for external customer support and internal help desks.

Keynote Systems ( 18 Documents )
Keynote Systems is the world's leading supplier of Internet performance measurement, diagnostic, testing, and consulting services to companies that operate e-business Web sites.

MapInfo Corporation ( 11 Documents )
PBMI is the leading global provider of location intelligence solutions, integrating software, data and services to provide greater value from location-based information and drive more insightful decisions for businesses and government organizations.

Microsoft ( 46 Documents )
Microsoft products include operating systems for personal computers, server applications for client/server environments, business and consumer productivity applications, and interactive media programs, and Internet platform and development tools.

Oracle Corporation ( 98 Documents )
Oracle Corporation is the second largest software company in the world. Their products include the Oracle database and development tools; and business applications for sales and service, manufacturing and supply chain, and finance and human resources.

Parature, Inc. ( 7 Documents )
Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs.

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