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		Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.	sponsored by Genesys

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Genesys ( 13 Documents ) Genesys is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. Genesys software dynamically connects customers to fulfill requests, optimize customer care goals and efficiently use resources.

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