Real-Time Service Management sponsored by SupportSoft, Inc.
Description: SupportSoft™ solutions give companies the power of forethought to keep technology working. We do it with Real-Time Service Management (RTSM) software that automatically provides all aspects of customer, employee and partner service and support.
Related Collateral:
SupportSoft Unveils New Real-Time Service Management Software Platform (Press Release)
SupportSoft's Knowledge Center Suite Automates Self-Service for 25,000 Cox Employees (Press Release)
Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution (Press Release)
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infraEnterprise sponsored by Infra Corporation
Description: infraEnterprise has been designed to deliver the best upfront and ongoing value for comparative depth of functionality in the enterprise service management market.
Related Collateral:
infraEnterprise (Brochure)
Navigant International (Case Study)
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ezSupport Pro sponsored by Qualté, Inc.
Description: All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.
Related Collateral:
ezSupport Pro in Action: How Does It Work? (Product Overview)
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Grouplink Collaborative Customer Engagement™ sponsored by GroupLink
Description: Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.
Related Collateral:
The GroupLink Approach: Collaborative Customer Engagement™ (Product Overview)
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Web+Center sponsored by Internet Software Sciences
Description: Web+Center is a suite of web based customer support applications.
Related Collateral:
Internet Software Sciences: Web Based Support for Small Business and E-commerce (Product Overview)
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360° Care viaVisitar sponsored by Visitar, Inc.
Description:
360° Care viaVisitar is a multi-channel customer care application delivered as a service. The service includes lifecycle CRM capabilities enhanced with features to execute and manage inbound and outbound customer interactions.
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Action Service Solo © sponsored by Action Software Systems PLC
Description:
Action Service Solo is available as a Windows-based application utilising the functionality of both MSWord and MSExcel. The package is very flexible allowing users to customise its many options to the specific requirement of their business.
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BLive 2.5 sponsored by BLive Networks
Description:
BLive 2.5 is CRM software designed to help small and medium-sized businesses improve productivity and efficiency with daily operations.
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BMC Remedy Customer Service and Support sponsored by Remedy, a BMC Software Company
Description:
BMC Remedy Customer Service and Support enables you to consistently meet your business challenges. With the integrated applications in this suite, you can improve customer satisfaction and retention.
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Customer Contact Center Solutions sponsored by Astute Solutions
Description:
Astute's Customer Contact Center products include solutions for customer issue and resolution, root cause analysis, quality improvement, measurement and results, order management, reporting, response and fulfillment.
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Customer Service and Support (CSS) Screening Engine sponsored by Lithium Technologies
Description: Our Customer Service and Support (CSS) Screening can drastically decrease the cost of your CSS activities by enabling you to funnel your customer service requests through a full self help and customer-to-customer service path. | |
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Dexterra Field Service v 2.0 sponsored by Dexterra, Inc.
Description: Dexterra Field Service offers service management, real-time monitoring of service calls, service planning and scheduling, logistics management, up-sell and cross-sell capabilities, and financial processing. | |
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eCare sponsored by Netopia, Inc.
Description: Netopia eCare 3.0 is an award winning solution that connects support agents and their customers with a live collaboration link. |  |
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ePowerCenter™ sponsored by Astute Solutions
Description: ePowerCenter is the web-based version of the popular PowerCenter client/server consumer response database and tracking system. | |
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HEAT® Product Suite sponsored by FrontRange Solutions Inc.
Description:
Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction.
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