Real-Time Service Management sponsored by SupportSoft, Inc.
Description: SupportSoft™ solutions give companies the power of forethought to keep technology working. We do it with Real-Time Service Management (RTSM) software that automatically provides all aspects of customer, employee and partner service and support.
Related Collateral:
Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution (Press Release)
SupportSoft Introduces Enhanced IT Asset Management Solution with ClearView Analytics (Press Release)
SupportSoft's Knowledge Center Suite Automates Self-Service for 25,000 Cox Employees (Press Release)
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infraEnterprise sponsored by Infra Corporation
Description: infraEnterprise has been designed to deliver the best upfront and ongoing value for comparative depth of functionality in the enterprise service management market.
Related Collateral:
infraEnterprise (Brochure)
Navigant International (Case Study)
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InQuira 6.5 sponsored by InQuira Inc
Description:
The key to InQuira's superior performance is the application's ability to understand the intent of an inquiry and match it to the meaning of the right content.
Related Collateral:
InQuira 6.5 for Customer Service (Brochure)
InQuira 6.5: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service (Data Sheet)
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NeXusPoint Open Framework sponsored by VoiceGenie Technologies Inc.
Description: NeXusPoint is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.
Related Collateral:
NeXusPoint (Data Sheet)
NeXusPoint™: Technical Specifications (Data Sheet)
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Enterprise Solutions sponsored by VoiceGenie Technologies Inc.
Description: For enterprises of any kind, speech-based services offer many ways to improve operational efficiencies and provide enhanced service levels for customers.
Related Collateral:
VoiceGenie: Enterprise Solutions (Brochure)
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Siebel Adapter sponsored by InQuira Inc
Description:
Siebel Systems on the Siebel 7 platform, the out-of-the-box adapter features two-way integration between the InQuira self-service application platform and the Siebel CRM platform.
Related Collateral:
Siebel 7 Integration with InQuira 6 (Data Sheet)
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Active Directory WhitePages sponsored by The Dot Net Factory
Description:
Active Directory WhitePages enables Active Directory to serve as your most up to date, cost-effective, and easily accessible directory of employee information for your enterprise.
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Authoria Employee Advisor sponsored by Authoria
Description:
Authoria Employee Advisor (formerly Authoria HR) delivers a strategic approach to effective employee communication including benefits, total compensation statements, and human resource policy information.
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Authoria Manager Advisor sponsored by Authoria
Description:
Authoria Manager Advisor brings together all the information managers require to be effective corporate resources.
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Benchmark Studies sponsored by Empirix
Description:
The Empirix Benchmark Study extends baseline performance metrics to deliver powerful information as to how you compare in your particular industry.
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BroadVision Commerce sponsored by BroadVision, Inc.
Description:
BroadVision Commerce enables you to manage the entire sales process from lead generation to sales execution to customer support, and to manage B2B and B2C channels through a single application.
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BroadVision Content sponsored by BroadVision, Inc.
Description: BroadVision Content manages all types of web content throughout its lifecycle: from creation and management through deployment and distribution. | |
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BroadVision Portal sponsored by BroadVision, Inc.
Description: BroadVision Portal connects visitors to personalized views of information, resources, and business processes stored in diverse internal and external legacy information systems. | |
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BroadVision Process™ sponsored by BroadVision, Inc.
Description: BroadVision Process enables you to transform expensive, front-end, people-intensive processes and collaborations into flexible, changeable, self-service web applications. | |
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Cisco Unified Customer Voice Portal sponsored by Cisco Systems, Inc.
Description:
Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center.
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