WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Business Metrics | Customer Satisfaction | Dashboards | Key Performance Indicators | OLAP

WHITE PAPER - The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Product Management | Retail Trade Industry | Sales | SAP (Product)

WHITE PAPER - Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
Posted: March 24, 2008 | Published: March 1, 2007


Topics:  Customer Satisfaction | Customer Service | Sales

WHITE PAPER - Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Market Research | Product Management | Retail Trade Industry | Sales

WHITE PAPER - Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: February 2, 2008 | Published: July 1, 2007


Topics:  CRM | CRM Software | Customer Profiles | Customer Satisfaction | Sales | Sales and Marketing Software | SMBs | User Experience

WHITE PAPER - Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
Posted: February 1, 2008 | Published: January 1, 2006


Topics:  Customer Loyalty | Customer Satisfaction | Customers | Enterprise Applications | Leadership

WHITE PAPER - Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally.
Posted: January 31, 2008 | Published: February 1, 2007


Topics:  Customer Satisfaction | Investments | IT Infrastructure | Six Sigma