PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

PRODUCT LITERATURE - SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Collaboration | CRM | Data Integration | ERP | Globalization | PLM | Product Management | SAP (Product)

PRODUCT LITERATURE - The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  CRM | Email | ERP | Error Handling | Fax Machines | Sales | SAP (Product) | Spreadsheets | Supply Chain Management

WEBCAST - Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain.
Posted: February 4, 2008 | Premiered: February 4, 2008


Topics:  CRM | Sales

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

WHITE PAPER - This IDC paper examines the related issues of growth and flexibility from a number of perspectives, and how your midsize company can meet changing customer requirements in a continually changing environment.
Posted: January 31, 2008 | Published: August 1, 2007


Topics:  Best Practices | Business Processes | CRM | VCR

WHITE PAPER - Discover how enterprise service-oriented architecture (enterprise SOA), allows you to improve your business processes without an expensive IT integration project.
Posted: January 31, 2008 | Published: January 1, 2006


Topics:  Business Processes | CRM | ERP | Interoperability | IT Infrastructure | Manufacturing Systems | Middleware | SOA

WHITE PAPER - In this white paper, IDC shares why gaining access to the latest SAP solutions can truly accelerate time to value, which in turn can help to achieve business objectives and competitive advantage.
Posted: February 21, 2008 | Published: January 1, 2008


Topics:  Business Intelligence | CRM | Security | Software Implementation

WHITE PAPER - Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: February 2, 2008 | Published: July 1, 2007


Topics:  CRM | CRM Software | Customer Profiles | Customer Satisfaction | Sales | Sales and Marketing Software | SMBs | User Experience

WHITE PAPER - In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  CRM | Customer Service | Email | Marketing | Mobile Device Management | PDA | Sales | Spreadsheets

WHITE PAPER - This SAP Executive Insight details the challenges and outlines the path to success of different M&A strategies.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Change Management | CRM | ERP | Mergers and Acquisitions | Regulatory Compliance

WHITE PAPER - Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Call Centers | CRM | Customer Loyalty | Customer Service | SLA

WHITE PAPER - This report focuses on supply chain transformation intentions of companies in the high-tech sector. The high tech industry for the purpose of this paper includes computer equipment, consumer electronics, high technology, and telecommunication equipment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  B2B | Consumer Electronics Equipment | CRM | Customer Satisfaction | ERP | Inventory Management | Performance Testing | Supply Chain Management | Telecommunications Systems | Warehouse Management

WHITE PAPER - This paper addresses how your IT group can prepare for and participate in mergers and acquisitions. Mergers and acquisitions (M&A) business initiatives help to maximize the deals value, minimize risk, and speed time to benefit after the deal is signed.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Compliance (Systems Operations) | CRM | Financial Management | Human Resources Services | Mergers and Acquisitions | Performance Testing | SAP (Product) | Supplier Management

WHITE PAPER - This white paper is essential to understanding the relationships between customers, agents, vendors and service providers within the insurance industry, which in turn can guide senior leadership to make the decisions to accelerate business growth.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  CRM | Data Quality | Enterprise | ERP | Insurance Industry | Security | Vendors