WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Data Center Management | Data Centers | ERP | ITIL | Security

WHITE PAPER - CA Workload Automation accelerates the design and delivery of composite and virtual applications making them more reliable. Learn how automation achieves consistency with traditional hard-coded or manual approaches ensuring uniformity.
Posted: July 22, 2008 | Published: July 1, 2008


Topics:  Application Development | Application Infrastructure | Application Performance Management | Business Processes | Cost Benefit Analysis | Data Centers | ITIL | SOA | Software | Systems Management | Web Services Architecture

WHITE PAPER - The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
Posted: December 6, 2007 | Published: April 2, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Management Software | CMDB | Data Center Management | IT Service Management | ITIL | Network Management