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Customer Satisfaction sponsored by Infor

These are reports on Customer Satisfaction published by Infor. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.
Related Topics
 MORE GENERAL: Customer Service
 MORE SPECIFIC: Churn |  Customer Loyalty
 SEE ALSO: Customer Profiles | Quality Control | Surveys | User Experience | User Needs Assessments | Web Survey Services | Web Survey Software
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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs
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WHITE PAPER:   Posted: August 1, 2007 | Published: August 1, 2007
A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.
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