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Customer Service sponsored by Exstream Software

These are reports on Customer Service published by Exstream Software. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.
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 MORE GENERAL: Business Processes
 MORE SPECIFIC: Customer Satisfaction |  Customer Self-Service |  Web-Based Self-Service
 SEE ALSO: Call Center Management | Call Center Services | Call Center Software | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Services | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | IT Service Centers | Marketing | Quality Control | Remote Support Services | Sales | SLA
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Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch
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CASE STUDY:   Posted: April 24, 2008 | Published: January 1, 2006
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...
Best Practices for Delivering Interactive, Intelligent Documents
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WHITE PAPER:   Posted: April 24, 2008 | Published: January 1, 2007
This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci...
Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform
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WHITE PAPER:   Posted: April 24, 2008 | Published: August 1, 2006
The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome...
Dialogue Live: The Solution for Intelligent, Interactive Documents
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SOFTWARE LISTING:   Posted: April 24, 2008 | Published: April 25, 2008
Integrated with Exstream's market-leading Dialogue for high-volume and on-demand enterprise document automation, Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing t...
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