WHITE PAPER - Explore the benefits of ITIL and IT service management (ITSM) and how ITSM will give IT administrators the tools they need to get a handle on the costs, the value and increase the efficiencies of their operations.
Posted: June 4, 2008 | Published: June 1, 2008


Topics:  Business IT Alignment | Change Management | Configuration Management | Inventory Management | IT Service Management | ITIL | Security Management

CASE STUDY - Gartner Case Study: Gartner focuses on how a company changed its desktop management improving processes and security along the way.
Posted: June 2, 2008 | Published: February 26, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Configuration Management | Desktop Management | ITIL | Product Life Cycles | Security