WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - This paper defines the capabilities of hosted application solution providers, explores the value proposition for service providers and describes the characteristics that service providers should look for applications and hosted application solution.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  Application Hosting | Application Life-Cycle Management | Business Intelligence | Marketing | Networking | Telecommunications Service Providers | Telecommunications Services | Telecommunications Software

WHITE PAPER - This white paper discusses the challenges that service providers face with the rapidly evolving telecommunications marketplace. Learn how to remain competitive in today's volatile market by reviewing some of the proven strategies for operational...
Posted: September 10, 2007 | Published: April 1, 2007


Topics:  Telecommunications Hardware | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards

WHITE PAPER - Service providers wish to enable blending and personalization of services to further enhance the end-user experience. This document explains the choices and challenges that service providers face in developing such features.
Posted: September 10, 2007 | Published: September 1, 2007


Topics:  Integrated Development Environments | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Service Providers | Unified Messaging | Unified Messaging Systems