PRODUCT OVERVIEW - Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
Posted: June 26, 2008 | Published: February 1, 2008


Topics:  Financial Services | Metrics | Network Management | Software

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management