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CRM sponsored by Pitney Bowes Group 1 Software

These are reports on CRM published by Pitney Bowes Group 1 Software. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.
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 MORE GENERAL: Business Management
 MORE SPECIFIC: Contact Management |  CRM Analytics |  Mobile CRM |  PRM |  Profiling
 SEE ALSO: B2C | Business Intelligence | Campaign Management | Channel Management | Contact Management Software | CRM Best Practices | CRM Hosting | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Service | Database Marketing | Field Force Automation | Marketing | Marketing Information Systems | Personalization | Sales | Sales Channels | Sales Force Automation | Sales Information Systems | User Base | Web Survey Services | Web Survey Software
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Making the Most of OSS and Service Provider CRM
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TRANSCRIPT:   Posted: June 20, 2008 | Published: June 1, 2008
In this report, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation
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WHITE PAPER:   Posted: April 25, 2008 | Published: April 1, 2008
Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
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