WHITE PAPER - IBM Rational software can offer the best of both worlds through integration with a broad range of open source tools and plug-ins, while maintaining an overarching platform that manages the entire development lifecycle.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Change Management | Collaboration | Open Source | Software Configuration Management | Testing

WHITE PAPER - ITIL-the Information Technology Infrastructure Library-is the de facto standard for IT service management and delivery.
Posted: February 14, 2008 | Published: February 13, 2008


Topics:  Change Management | Configuration Management | Financial Management | IT Service Management | ITIL | Security Management

WHITE PAPER - Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

PRODUCT OVERVIEW - An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management