Touchtone Corporation's In-Depth Technology Information

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	Selling CRM to Your Sales Team WHITE PAPER: Posted: June 26, 2008 \| Published: June 1, 2008 One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor. Topics: CRM \| Customer Data Management \| Customer Service Best Practices \| Lead Generation \| Sales

	Defining the Ideal CRM Feature and Function Requirements WHITE PAPER: Posted: June 10, 2008 \| Published: May 1, 2008 One of the roles of a good CRM is to enable more productive interactions with customers. Topics: CRM \| Data Integration \| Database Management \| ERP \| Productivity \| Sales

	The CRM Value Proposition WHITE PAPER: Posted: May 16, 2008 \| Published: May 1, 2008 Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability. Topics: Contact Management Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Sales Force Automation

	The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400 WHITE PAPER: Posted: May 1, 2008 \| Published: May 1, 2008 This paper examines the options you have when picking a CRM application. It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users. Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Data Quality \| Reliability \| Sales \| Total Cost of Ownership

	Wintouch® eCRM: Web-enabled CRM Suite for the IBM iSeries PRODUCT OVERVIEW: Posted: April 18, 2004 \| Published: April 15, 2004 Wintouch eCRM is an enterprise-wide customer service, sales force and marketing automation software suite for the AS/400 - iSeries platform. Topics: CRM Software \| Customer Service \| Sales and Marketing Software \| Sales Force Automation \| System i \| Web to Host Connectivity Software

	Touchtone Announces Mac OS X Access to Wintouch PRESS RELEASE: Posted: April 18, 2004 \| Published: January 1, 2004 Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced that Wintouch eCRM 6.0 is now accessible using Mac OS X. Topics: CRM Software \| Customer Service \| Mac OS \| Sales and Marketing Software \| Sales Force Automation \| Web to Host Connectivity Software

	Wintouch® eCRM: Web-enabled Enterprise CRM PRODUCT OVERVIEW: Posted: April 18, 2004 \| Published: April 15, 2004 Wintouch eCRM is an enterprise-wide customer service, sales force automation and marketing automation solution. Small and midsize companies need a way to improve sales performance, customer satisfaction and marketing results and Wintouch eCRM can deliver. Topics: CRM Software \| Customer Service \| Sales and Marketing Software \| Sales Force Automation \| SMBs \| Web to Host Connectivity Software

	ASP Wintouch® Online CRM: Web-Accessed Customer Relationship Management for Any Platform PRODUCT OVERVIEW: Posted: April 18, 2004 \| Published: April 15, 2004 Wintouch Online CRM is a Customer Relationship Management, Customer service, Sales Force Automation and Marketing Automation solution, available over the Internet on an Application Service Provider (ASP) basis, or simply put, a monthly rental by the user. Topics: Application Hosting \| CRM Software \| Customer Service \| Sales and Marketing Software \| Sales Force Automation \| Web to Host Connectivity Software

	Touchtone Corporation Releases Wintouch 6.0 PRESS RELEASE: Posted: April 18, 2004 \| Published: October 15, 2003 Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced the release of Version 6.0 of Wintouch eCRM. Topics: CRM Software \| Midrange Server Hardware \| Web to Host Connectivity Software


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