CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: June 25, 2008 | Published: June 1, 2008


Topics:  Business Process Automation | Call Centers | Customer Service | Productivity | Professional Services Automation Software | Security | SLA

CASE STUDY - Quality Store investigated the market and selected an integrated retail scheduling system from SERVICEPower and this solution provides guaranteed appointments for the designers.
Posted: June 25, 2008 | Published: June 23, 2008


Topics:  Customer Service | Internet | Productivity

BOOK - This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.
Posted: March 20, 2008 | Published: August 1, 2007


Topics:  Customer Satisfaction | Productivity

SOFTWARE LISTING - At ServicePower our focus is on providing technology solutions and industry expertise that enable service businesses to operate with peak efficiency. Our commitment to improving efficiency through the entire service life cycle, results in a service...
Posted: February 29, 2008 | Published: February 27, 2008


Topics:  Business Processes | Customer Satisfaction | Software | Workforce | Workforce Management

BOOK - Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.
Posted: February 28, 2008 | Published: March 1, 2006


Topics:  Channel Management | Manufacturing | Network Management | Network Optimization | OEMs | Outsourcing | Partnerships | Service Level Management

WHITE PAPER - A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
Posted: February 28, 2008 | Published: April 29, 2003


Topics:  Advanced Planning and Scheduling Software | Business Intelligence | Business Intelligence Software | CRM | Customer Relationship Management | Customer Service | Field Force Automation | Service Level Management | SLAs | Workforce | Workforce Management Software | Workforce Planning

WHITE PAPER - A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005


Topics:  Advanced Planning and Scheduling Software | Application Performance Management | Business Process Outsourcing | Business Service Management | Customer Service | Field Force Automation | Hardware Maintenance Services | Outsourcing | Service Level Management | Strategic Planning