WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: January 1, 2008
This guidebook is designed to help companies identify and understand the benefits of using Informatica for data migration and ways to maximize those benefits.

WHITE PAPER:   Posted: May 9, 2008 | Published: January 1, 2007
The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.

WHITE PAPER:   Posted: May 9, 2008 | Published: June 1, 2007
XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system.

WEBCAST:   Posted: May 7, 2008 | When: May 1, 2008
Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?

WHITE PAPER:   Posted: May 5, 2008 | Published: April 1, 2008
No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based.

WHITE PAPER:   Posted: May 5, 2008 | Published: January 1, 2005
At the heart of CRM is a set of activities that come under the heading "customer communications." These activities include everything from billing to direct mail marketing to e-marketing to electronic bill presentment and payment (EBPP) to...

WHITE PAPER:   Posted: May 1, 2008 | Published: May 1, 2008
IBM i and its predecessor systems have always been touchstones for system reliability, availability, serviceability and low total cost of ownership.

CASE STUDY:   Posted: April 28, 2008 | Published: April 28, 2008
In this case study, learn how one company easily integrated an e-signature service into its existing CRM system. Explore how to improve your customer conversion rate and reduce spending on paper-based processes.

PRESENTATION:   Posted: April 25, 2008 | Published: August 15, 2007
REST is an abstract, it is not a protocol, it is not a specification but REST is an architectural style for distributed systems.

SOFTWARE LISTING:   Posted: April 25, 2008 | Published: April 1, 2008
Designed for make/engineer-to-order manufacturers of complex products or services in the financial, mortgage, or consumer durable industries, CS-ENTERPRISE is a comprehensive configuration solution. It addresses all of your busi...