WHITE PAPER - Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
Posted: February 3, 2010 | Published: February 3, 2010


Topics:  Business Process Automation | Compliance (Finance) | CRM | CRM Services | Customer Service | ERP | Records Management | Risk Management | Scalability Testing

WHITE PAPER - While email is often leveraged as a delivery vehicle for this broad range of communications, few organizations recognize the value of developing and executing a comprehensive email channel strategy. A strategic email channel delivers a 360 degree view of how customers, prospects, partners and other key audiences are engaging with an organization.
Posted: February 3, 2010 | Published: February 3, 2010


Topics:  Brand Loyalty | Branding | CRM | Email | Email Archiving | Email Filtering | Email Management | Email Marketing

PRESENTATION TRANSCRIPT - In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue.
Posted: February 2, 2010 | Published: February 2, 2010


Topics:  Application Outsourcing | Applications Management Services | CRM | CRM Best Practices | IT Infrastructure | IT Outsourcing Services | IT Services | Revenue Projections | SMBs | VARs

WHITE PAPER - This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges.
Posted: February 1, 2010 | Published: November 2, 2009


Topics:  Applications Management | Business Continuity Planning | Change Management | CRM | CRM Software | Oracle (Product) | Software Implementation | Software Upgrades

WHITE PAPER - In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality.
Posted: February 1, 2010 | Published: February 1, 2010


Topics:  Business Intelligence | CRM | Data Governance | Data Management | Data Quality | Data Stewardship | Data Warehouses | Master Data Management | SAP (Product)

ANALYST REPORT - This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements.
Posted: February 1, 2010 | Published: February 1, 2010


Topics:  Business Intelligence | Business Performance Management | CRM | CRM Analytics | Customer Service | Dashboards | Data Management | Data Mining | Pervasive Computing | SAP (Product)

CASE STUDY - Some of the world’s most well-known brands, from Chase Bank to NBC Universal to PepsiAmericas, rely on The Revere Group as their trusted technology advisor. Learn how they were able to achieve increased revenue and fast response to customer requirements with flexible, high performance hosting from Verio.
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  Application Outsourcing | Applications Management | Applications Management Services | CRM | Customer Service | Hosting Services | IT Infrastructure | IT Outsourcing Services | Web Hosting

WEBCAST - Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
Posted: January 29, 2010 | Premiered: January 29, 2010


Topics:  Call Center Management | Call Centers | Contact Center Workforce Management | CRM | CRM Best Practices | Productivity | Workforce Planning

WHITE PAPER - The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consulting’s experience working with Fortune 1000 customers and Government agencies
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  Business Intelligence | Business Process Management | Change Management | CRM | Data Warehouses | ERP | Investments | ROI | Supply Chain Management | Value Chain Management

WEBCAST - Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media.
Posted: January 26, 2010 | Premieres: February 10, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Mobile CRM | Social Networking

WHITE PAPER - A successful search strategy that allows users to find information easily can benefit any organization. By following the ABCs of search presented in this paper, you are sure to build a strong search strategy that will allow your organization to capitalize on it most valuable asset - its people.
Posted: January 25, 2010 | Published: January 25, 2010


Topics:  Business Intelligence | CRM | Data Management | Data Warehouses | Database Management | Databases | Enterprise Content Management | Enterprise Search Software | Information Management

WHITE PAPER - This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Business Intelligence | CRM | Customer Data Integration | Data Governance | Data Integration | Data Management | Data Migration | Data Profiling | Data Quality | ERP | Master Data Management

WHITE PAPER - In the summer of 2009, DataFlux conducted a survey to understand data management trends in the financial services industry. The research examined how this industry is approaching managing its data, the breadth and depth of data governance in this sector, what motivates data management strategies, and more.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Compliance (Systems Operations) | CRM | Data Deduplication | Data Governance | Data Integration | Data Management | Data Migration | Data Profiling | Data Quality | ERP | Master Data Management

WHITE PAPER - This paper reviews aspects of cost reduction and examines some typical financial accounting expense categories. This paper also looks at how data quality services can be applied in those examples to reduce expenses, and examines the potential for applying data quality management as a way to manage and reduce organizational expenses.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Cost Benefit Analysis | CRM | Data Management | Data Quality | Financial Management | Financial Reporting | IT Spending | Master Data Management | Product Life Cycles

WHITE PAPER - This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Business Intelligence | CRM | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Retention | Customer Satisfaction | Data Management | Master Data Management | Project Management