PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Real-time Analytical Software | Sales

WEBCAST - This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: April 3, 2008 | Premiered: April 3, 2008


Topics:  Analytics | Call Center Software | Call Centers | Contact Center Workforce Management | Contact Management Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Customer Support Software | Speech Synthesizing Software

CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: September 4, 2007 | Published: July 1, 2006


Topics:  Banking Industry | Call Centers | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing | ROI

WHITE PAPER - In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
Posted: September 4, 2007 | Published: July 1, 2007


Topics:  Contact Centers | Cost Benefit Analysis | CRM | Customer Interaction Services | Customer Service | Financial Services Industry | Real-time Analytics | ROI | User Experience

SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: October 12, 2006 | Published: October 1, 2006


Topics:  Application Deployment | Collaborative Applications Software | Customer Interaction Services | Customer Service Best Practices | Customer Support Software | Desktop Management | Sales Force Automation

PRESS RELEASE - InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.
Posted: June 6, 2004 | Published: November 12, 2003


Topics:  Customer Interaction Services | Customer Service | Email Management Software | Internet Chat | Sales Contact Management Software

PRESS RELEASE - InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.
Posted: June 6, 2004 | Published: January 27, 2004


Topics:  Customer Interaction Services | Internet Chat

PRODUCT LITERATURE - The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.
Posted: May 23, 2004 | Published: January 1, 2003


Topics:  Campaign Management Software | Contact Center Software | Customer Interaction Services

PRODUCT LITERATURE - beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  Customer Interaction Services | Help Desk Management Services

DATA SHEET - InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Customer Interaction Services | Natural Language Processing Software | Search Engines | Self-Service Applications Software

BROCHURE - infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: February 25, 2004 | Published: February 24, 2004


Topics:  Configuration Management | Customer Interaction Services | Customer Support Software | Help Desk Software | IT Service Management | ITIL | Portals | Self-Service Applications Software