WHITE PAPER - The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.
Posted: June 19, 2008 | Published: June 19, 2008


Topics:  Customer Loyalty | Data Quality | SAP (Product) | Security

WHITE PAPER - Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions.
Posted: June 10, 2008 | Published: June 10, 2008


Topics:  Business Intelligence | Customer Loyalty | Dashboards | Data Quality | ROI | SOA | TCO

WHITE PAPER - The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Customer Loyalty | Data Management | OLAP | Product Management | Reporting Software

WEBCAST - What is hype and what is real, when web 2.0 technologies get implemented by large enterprises? This webcast challenges experts from Forrester Research and Forum One to answer questions on how companies are successfully leveraging online communities.
Posted: May 20, 2008 | Premiered: May 28, 2008


Topics:  Collaboration | Cost Benefit Analysis | Customer Loyalty | Partnerships | Product Development | Product Management | ROI | Sales | Social Computing | Social Networking | Software Implementation | Virtual Communities

WHITE PAPER - This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
Posted: May 20, 2008 | Published: January 1, 2007


Topics:  Customer Loyalty | Customer Satisfaction | Integration Services | Personalization | Quality of Service | Troubleshooting

WEBCAST - Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware's thriving B2B user community.
Posted: May 20, 2008 | Premiered: May 14, 2008


Topics:  Best Practices | Collaboration | Cost Benefit Analysis | Customer Loyalty | Product Development | Real Time Enterprise | Sales | Social Computing | Social Networking | Virtual Communities | VMware

WHITE PAPER - Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
Posted: April 25, 2008 | Published: April 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Cost Benefit Analysis | CRM | Customer Data Integration | Customer Loyalty | Data Quality | Document Management | Insurance Applications Software | Insurance Industry | Productivity

WHITE PAPER - This white paper examines the development of the social networking market, provides an overview of the benefits to be derived from using social networking technologies and explores the role of social networking vendors in this critical market.
Posted: April 4, 2008 | Published: October 1, 2007


Topics:  Application Deployment | Branding | Business Intelligence | Collaboration | Customer Loyalty | Market Trends | Sales | Social Computing | Social Networking | Software Implementation | Virtual Communities | Wikis

CASE STUDY - Learn how one company created an online community that improved customer collaboration and responsiveness, improved customer loyalty and gained deeper insight into customers.
Posted: April 4, 2008 | Published: April 1, 2008


Topics:  Collaboration | Cost Benefit Analysis | Customer Loyalty | Product Development | Real Time Enterprise | Social Networking | Software as a Service | Virtual Communities

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

SOFTWARE LISTING - IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.
Posted: March 14, 2008 | Published: March 13, 2008


Topics:  Customer Loyalty | Data Management

CASE STUDY - Equifax built a comprehensive test database parallel to the client's current system - with the added challenge of a changing operations system and delivered a database solution that exceeded the client's expectations.
Posted: March 12, 2008 | Published: March 1, 2008


Topics:  Customer Loyalty | Marketing

SERVICE LISTING - Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
Posted: March 7, 2008 | Published: March 1, 2008


Topics:  Customer Loyalty | Travel Industry | User Experience

WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Centers | CRM | Customer Loyalty | High Availability | Software Selection | TCO | User Experience

WHITE PAPER - Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
Posted: February 2, 2008 | Published: April 1, 2007


Topics:  Business Intelligence | Business Models | Business Processes | Customer Loyalty | Disaster Recovery | Investments | SOA | Supply Chain Management