DATA SHEET - The MAS 500 is a powerful solution for Enterprise Resource Planning, if company is experiencing increased transaction volume, implementing the MAS 500 can streamline efforts and helps achieve a customer satisfaction.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Satisfaction | Customer Service | ERP | Manufacturing

PRODUCT LITERATURE - For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Data Management | Customer Satisfaction | Sales Force Automation | Sales Information Systems | WLAN

WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI

CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: July 2, 2008 | Published: June 25, 2006


Topics:  Call Center Management | Customer Satisfaction | Remote Support Services | Web Services

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WEBCAST - Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: July 1, 2008 | Premiered: July 10, 2008


Topics:  Customer Satisfaction | ROI

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Satisfaction | Enterprise | SQL Server

WHITE PAPER - This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena’s CoreDirector intelligent networks.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Cost Benefit Analysis | Customer Satisfaction | Network Management | Optical Switches | Switching | Telecommunications Services | VPN

CASE STUDY - Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | LAN | Mobile Workers | Productivity

WHITE PAPER - The survey highlights the benefits of automated testing for networks and connected devices for testing organizations tasked with delivering quality products and features in an accelerated and competitive timeframe.
Posted: June 26, 2008 | Published: September 27, 2007


Topics:  Configuration Management | Customer Satisfaction | ROI | Testing

CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: June 25, 2008 | Published: June 1, 2008


Topics:  Call Centers | Customer Satisfaction | Customer Service | Productivity | Security | SLA

WHITE PAPER - MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Content Management | Content Management Software | CRM | Customer Satisfaction | Marketing | Marketing Information Systems | Sales and Marketing Software | Sales Force Automation | Software as a Service | Workflow Software

WHITE PAPER - This white paper explores the failure of conventional training methods for developers, and presents 6 elements of a truly effective learning program for your development organization.
Posted: June 20, 2008 | Published: June 20, 2008


Topics:  Customer Satisfaction | Software | Training