WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors

CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008


Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software

WHITE PAPER - This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: July 22, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Customer Self-Service | Inventory Management | RFID | RTO | Sales | Supply Chain Management | Warehouse Management | Warehouse Management Software

WHITE PAPER - The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: July 21, 2008 | Published: June 29, 2007


Topics:  Customer Self-Service | Customer Service | Customers | Financial Services | Outsourcing

WHITE PAPER - This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Posted: July 9, 2008 | Published: July 1, 2008


Topics:  Best Practices | Billing Services | Billing Software | Billing Systems | CRM | Customer Satisfaction | Customer Self-Service | Online Bill Paying Services | Telecommunications Service Providers

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

WHITE PAPER - Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).
Posted: March 19, 2008 | Published: January 1, 2007


Topics:  Business Performance Management | Business Performance Management Software | Customer Self-Service | Human Resources Services | Payroll Software | Productivity | Time and Attendance Software | Workforce Management Software

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales

WHITE PAPER - The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
Posted: January 7, 2008 | Published: January 3, 2008


Topics:  Customer Self-Service | Database Management | HTML | PDF