WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008


Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

PRESS RELEASE - Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: July 22, 2008 | Published: July 22, 2008


Topics:  CEOs | Customer Service | Customer Service Best Practices | Customer Support Software | Sales | SMBs | Vendors

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control | Telephony Systems | Voice Communications Software

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Customer Data Integration | Customer Service Best Practices | Inventory Management Software | Product Management

WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Market Research | Sales | Sales and Marketing Software

WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: June 3, 2008 | Published: April 1, 2008


Topics:  Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Customer Service Best Practices | IVR | ROI | Voice Recognition | VoiceXML | VoIP

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008


Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers

WHITE PAPER - Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
Posted: February 6, 2008 | Published: February 1, 2008


Topics:  Customer Service Best Practices | Data Management