WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008


Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software

WHITE PAPER - APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
Posted: July 30, 2008 | Published: July 1, 2008


Topics:  Architectures | Cooling Equipment | Customer Service | Customer Support Software | Globalization | Management Service Providers | Service Level Management | UPS

PRESS RELEASE - Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: July 22, 2008 | Published: July 22, 2008


Topics:  CEOs | Customer Service | Customer Service Best Practices | Customer Support Software | Sales | SMBs | Vendors

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control | Telephony Systems | Voice Communications Software

WEBCAST - In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
Posted: July 10, 2008 | Premiered: July 16, 2008


Topics:  Applications Management | Business Intelligence | Customer Support Software | Data Integration | Data Management | Data Management Software | Database Management | Databases | ETL (Software)

WHITE PAPER - This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Change Management | Customer Data Management Software | Customer Service | Customer Support Software | Engineering Services Industry | Software Development Life-Cycles

WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Market Research | Sales | Sales and Marketing Software

TRIAL SOFTWARE - Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: May 30, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Relationship Management | Customer Service | Customer Support Software | Customers | Enterprise

CASE STUDY - This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.
Posted: March 18, 2008 | Published: March 18, 2008


Topics:  Assistive Software | Customer Support Software | e-business Suite | ERP System | Performance Testing | Security | System Maintenance | TCO

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008


Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: October 12, 2006 | Published: October 1, 2006


Topics:  Application Deployment | Collaborative Applications Software | Customer Interaction Services | Customer Service Best Practices | Customer Support Software | Desktop Management | Sales Force Automation

PRODUCT OVERVIEW - All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.
Posted: June 17, 2004 | Published: June 1, 2004


Topics:  Customer Support Software