CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Satisfaction | Customer Service | Software

WEBCAST - This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: August 28, 2008 | Premiered: August 27, 2008


Topics:  Business Processes | Customer Service

CASE STUDY - While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Service | Dashboards

WHITE PAPER - Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Personalization | Program Management | WAN

WHITE PAPER - A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Contact Centers | Customer Loyalty | Customer Service | IVR | Web Conferencing Services

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Service | Enterprise | Lotus Notes | Marketing | Productivity | Sales

WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Customer Service | Manufacturing | ROI | Sales | Software

WHITE PAPER - Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Blogs | Business Intelligence | Customer Service | Educational Software | eLearning | Enterprise Portals | PDA

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

VIDEOCAST - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: August 12, 2008 | Premiered: August 13, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Dashboards | ERP | Portal Applications Software | Portals | WebSphere

WHITE PAPER - This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Customer Service | Downtime | Enterprise | Inventory Management | Manufacturing | Metrics