WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WEBCAST - This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Best Practices | IT Management Services | ITIL

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  IT Infrastructure Library | ITIL | ITSM | Service Level Management | SLA

PRODUCT LITERATURE - CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Configuration Management | ITIL | Mobile Device Management | Network Performance | SLA | VoIP

WHITE PAPER - The file server is meant to house data--or keep data "at rest" in regulatory terminology--so that a user or groups of users can access specific information depending on their roles in a company.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  IT Service Management | ITIL | Software | Training | Windows

WHITE PAPER - This document gives a brief idea about cost-containment, compliance/governance, carbon footprint and continuity.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  CobiT | Disaster Recovery | EPA | ISO | ITIL | Sarbanes-Oxley Compliance | SOA | Software | Storage Management

PODCAST - In this podcast, expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Change Management | CobiT | Compliance (Systems Operations) | ITIL | Patch Management | Quality Control | Scripting | TCO

WEBCAST - In this webcast expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Business Process Automation Software | Change Management | CobiT | Compliance (Systems Operations) | Cost Benefit Analysis | ITIL | Scripting | TCO

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Application Life-Cycle Management | Change Management | ITIL | Productivity | Security | Six Sigma | Software Configuration Management | Software Maintenance

WHITE PAPER - Enterprise Change Management (ECM) looks at an enterprise's lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Change Management | CMM (Capability Maturity Model) | IEEE | ISO | ITIL | Metrics | Process Control Software | Project Management | Six Sigma

WHITE PAPER - This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
Posted: September 5, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | ITIL | Network Configuration Management | Network Management | Security Management | Systems Management