WHITE PAPER:   Posted: March 25, 2008 | Published: January 1, 2007
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

PRODUCT OVERVIEW:   Posted: August 31, 2004 | Published: August 1, 2004
N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.

PRESS RELEASE:   Posted: June 6, 2004 | Published: November 12, 2003
InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.

PRESS RELEASE:   Posted: June 6, 2004 | Published: January 27, 2004
InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.

PRESS RELEASE:   Posted: November 9, 2003 | Published: November 1, 2003
SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.