CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Discharge delays create many patient flow constraints which negatively impacts patient satisfaction, safety, hospital capacity, & financial performance. This paper proposes a Patient Flow Logistics Coordination Model to address these...
Posted: May 8, 2008 | Published: January 1, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay.
Posted: May 7, 2008 | Published: May 7, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.
Posted: May 7, 2008 | Published: January 1, 2006


Topics:  Business Activity Monitoring | Capacity Management | Healthcare Industry | Medical Records Management | Medical Software

PRODUCT LITERATURE - FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans.
Posted: April 2, 2008 | Published: January 1, 2001


Topics:  Accounting | Authorization | Health Care Applications Software | Health Care Industry | Insurance Applications Software | Insurance Industry | Medical Records Management | System Security

PRODUCT LITERATURE - FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
Posted: April 2, 2008 | Published: January 1, 2001


Topics:  Cost Management | Customer Service | Data Management | Insurance Applications Software | Insurance Industry | Medical Records Management | Medical Software | System Security

CASE STUDY - This white paper discusses a real world scenario of how Hawaii's largest healthcare provider consolidated data centers, business processes, and business offices.
Posted: March 18, 2008 | Published: August 1, 2008


Topics:  Data Center Consolidation | Desktop Management | Health Care Applications Software | Health Care Industry | Information Management Software | Medical Records Management | Network Management | Networking | Productivity | Records Management Software | Server Provisioning | Server Virtualization Software | Telemedicine | Thin Client Hardware | Thin Client Software

WHITE PAPER - Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
Posted: February 6, 2008 | Published: February 1, 2008


Topics:  Customer Service Best Practices | Data Management | Document Management | Medical Records Management | Medical Software

WHITE PAPER - This paper is the second in a four-part series that addresses mobile communications in the healthcare industry. Part two takes a closer look at popular communication devices and considers their usefulness and effectiveness within healthcare facilit...
Posted: November 8, 2007 | Published: November 8, 2007


Topics:  Domino | Handheld Device Security | Handheld Devices | Health Care Applications Software | Health Care Industry | HIPAA Compliance | Medical Records Management | Microsoft Exchange | Mobile Device Management | Mobile Device Management Software | VoIP

WHITE PAPER - This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
Posted: November 8, 2007 | Published: November 8, 2007


Topics:  Domino | Handheld Device Security | Handheld Devices | Health Care Applications Software | Health Care Industry | HIPAA Compliance | Medical Records Management | Microsoft Exchange | Mobile Device Management | Mobile Device Management Software | VoIP

WHITE PAPER - This paper is the third in a four-part series that addresses mobile communications in the healthcare industry. Part Three addresses the key issues surrounding the selection and adoption of a wireless solution within the healthcare industry.
Posted: November 8, 2007 | Published: November 8, 2007


Topics:  Domino | Handheld Device Security | Handheld Devices | Health Care Applications Software | Health Care Industry | HIPAA Compliance | Medical Records Management | Microsoft Exchange | Mobile Device Management | Mobile Device Management Software | VoIP

WHITE PAPER - This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges.
Posted: November 8, 2007 | Published: November 8, 2007


Topics:  Domino | Handheld Device Security | Handheld Devices | Health Care Applications Software | Health Care Industry | HIPAA Compliance | Medical Records Management | Microsoft Exchange | Mobile Device Management | Mobile Device Management Software

JOURNAL ARTICLE - Software used in health care is rife with vulnerabilities. It's time vendors shape up.
Posted: October 4, 2007 | Published: October 1, 2007


Topics:  Application Security | Health Care Applications Software | Health Care Industry | Medical Records Management

WHITE PAPER - Our Healthcare Industry page is the place to start if you need to stay up-to-date on related subject areas, such as Medical Hardware and Software, Telemedicine, and Biotechnology.
Posted: February 13, 2006 | Published: February 13, 2006


Topics:  FDA | FDA Compliance | Health Care Applications Software | Health Care Industry | HIPAA | HIPAA Compliance | Medical Records Management | Pharmaceutical Industry | Telemedicine