CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - This paper outlines best practices for coping with a healthcare provider's electronic message volume and for meeting litigation requirements under the new rules governing e-discovery.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Email Archiving | Email Management Software | Email Security Policies | HIPAA | HIPAA Compliance | Medical Records Management | Medical Software

WHITE PAPER - This paper is one of a series outlining the challenges healthcare providers face in information technology (IT), and the best practices for meeting those challenges.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Health Care Industry | Medical Records Management | Medical Software | Regulatory Compliance | Security Management

WHITE PAPER - This Series for Health Care discusses the challenges that healthcare providers face in information technology--and the best practices for meeting those challenges. This paper, in particular, focuses on critical infrastructure security.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Endpoint Security | Health Care Industry | HIPAA | Medical Records Management | Medical Software | Regulatory Compliance

WHITE PAPER - Discharge delays create many patient flow constraints which negatively impacts patient satisfaction, safety, hospital capacity, & financial performance. This paper proposes a Patient Flow Logistics Coordination Model to address these...
Posted: May 8, 2008 | Published: January 1, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.
Posted: May 7, 2008 | Published: January 1, 2006


Topics:  Business Activity Monitoring | Capacity Management | Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay.
Posted: May 7, 2008 | Published: May 7, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

CASE STUDY - The California Transplant Donor Network (CTDN) needed a wireless solution that would do it all: phone, SMS text messaging, Internet, calendar, document reading and access to up-to-date medical references. They chose a blackberry solution.
Posted: April 8, 2008 | Published: January 1, 2007


Topics:  Handheld Devices | Health Care Industry | Medical Software | Mobile Device Management | Mobile Workers | Wireless Computing | Wireless Security

PRODUCT LITERATURE - FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
Posted: April 2, 2008 | Published: January 1, 2001


Topics:  Cost Management | Customer Service | Data Management | Insurance Applications Software | Insurance Industry | Medical Records Management | Medical Software | System Security

WHITE PAPER - This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.
Posted: March 14, 2008 | Published: March 12, 2008


Topics:  Application Life-Cycle Management | ERP | FDA | FDA Compliance | Food and Beverage Industry | Manufacturing | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | Medical Software | Pharmaceutical Industry | SAP (Product) | Software Implementation | Software Selection | Vendor Selection

WHITE PAPER - When researching the cost-benefit of medical billing solutions it is easy to determine that AdvancedMD's Web-based solution makes the most financial sense.
Posted: February 13, 2008 | Published: March 1, 2007


Topics:  Computer Hardware | Computer Software | Data Storage | Medical Industry | Medical Software

WHITE PAPER - The web-based systems can provide increased data security, access to data anywhere, anytime, and superior office efficiency-benefits not matched by software-based systems.
Posted: February 13, 2008 | Published: February 12, 2008


Topics:  ASP | HIPAA | HIPAA Compliance | Medical Software

WHITE PAPER - When researching the cost-benefit of medical billing solutions it is easy to determine that AdvancedMD's Web-based solution makes the most financial sense.
Posted: February 13, 2008 | Published: March 1, 2007


Topics:  Computer Hardware | Data Storage | Medical Software

WHITE PAPER - Wireless devices can interfere with the operation of medical equipment. Read this white paper to learn the best practices for managing and mitigating wireless electromagnetic interference.
Posted: June 15, 2007 | Published: November 15, 2006


Topics:  Handheld Devices | Health Care Industry | Medical Software | Mobile Device Management | Mobile Workers | Wireless Computing | Wireless Security

PRODUCT OVERVIEW - OneLook™ is a full-featured practice management solution for Anesthesiology and Pain Management.
Posted: July 5, 2004 | Published: July 1, 2004


Topics:  Medical Software