WHITE PAPER:   Posted: June 26, 2008 | Published: January 1, 2007
This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.

PRODUCT OVERVIEW:   Posted: June 26, 2008 | Published: February 1, 2008
Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...

WHITE PAPER:   Posted: June 20, 2008 | Published: January 1, 2007
Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.

WHITE PAPER:   Posted: June 18, 2008 | Published: July 1, 2007
This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.

WHITE PAPER:   Posted: June 12, 2008 | Published: December 1, 2006
This paper proposed several actions financial executives can take to become agile CFOs.

WHITE PAPER:   Posted: May 30, 2008 | Published: May 1, 2008
PayerView is designed to look at payers' performance based on a number of metrics. Combined, the metrics provide an overall ranking aimed at quantifying the "ease of doing business with the payer."

WHITE PAPER:   Posted: February 26, 2008 | Published: March 1, 2007
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.

CASE STUDY:   Posted: February 25, 2008 | Published: January 1, 2006
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.

WHITE PAPER:   Posted: February 25, 2008 | Published: January 1, 2007
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.

SOFTWARE LISTING:   Posted: February 22, 2008 | Published: February 1, 2008
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple.

WHITE PAPER:   Posted: February 22, 2008 | Published: January 1, 2007
The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.

SOFTWARE LISTING:   Posted: February 11, 2008 | Published: January 1, 2007
Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.

BOOK:   Posted: February 7, 2008 | Published: March 1, 2007
This report highlights the approaches that leading SMEs take to achieve and extend this performance gap, serving as a roadmap for other smaller manufacturers.

WHITE PAPER:   Posted: February 4, 2008 | Published: February 1, 2007
Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.

WHITE PAPER:   Posted: July 18, 2007 | Published: October 1, 2006
Learn how IBM can help your bank make a better first impression. Manage the account opening process through improved efficiencies and integrated functionality.