National Telecommunications and Information Administration Case Studies, Webcasts and IT White Papers

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	IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs sponsored by Alcatel-Lucent WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration. Posted: November 17, 2008 \| Published: November 17, 2008 Topics: Business Service Management \| Change Management \| Enterprise \| Government Agencies (U.S.) \| IP \| SLA \| Telecommunications Industry \| Telecommunications Management Software \| Telecommunications Networks

	Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry sponsored by Adobe Systems, Inc. WHITE PAPER - Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Best Practices \| Business Intelligence \| Customer Service \| eLearning \| Telecommunications Industry \| Training and Educational Services

	Gartner's Magic Quadrant Report for Web Conferencing sponsored by Adobe Systems, Inc. WHITE PAPER - Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition. Posted: November 11, 2008 \| Published: May 1, 2007 Topics: Application Deployment \| Collaboration \| Competition \| Market Trends \| Software as a Service \| Telecommunications Industry \| VoIP \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software

	Podcast: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent PODCAST - This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments. Posted: November 11, 2008 \| Premiered: November 5, 2008 Topics: Network Management \| Network Management Services \| Network Service Providers \| ROI \| Telecommunications Industry \| Telecommunications Service Providers \| Telephony Services \| Telephony Systems

	TEM for IP Readiness sponsored by AnchorPoint DATA SHEET - AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI. Posted: November 6, 2008 \| Published: August 28, 2008 Topics: Business Process Management \| Cost Benefit Analysis \| Data Management \| IP Telephony \| Operational Support Systems \| ROI \| Telecommunications Industry

	Webcast: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent WEBCAST - This webcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments. Posted: November 5, 2008 \| Premiered: November 5, 2008 Topics: Network Management \| Network Management Services \| Network Service Providers \| Telecommunications Industry \| Telecommunications Service Providers

	Triple Threat or Trip to Success? sponsored by Alcatel-Lucent PODCAST - This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue. Posted: October 24, 2008 \| Premiered: October 24, 2008 Topics: Converged Networks \| Customer Loyalty \| Telecom Billing Services \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Systems \| Triple Play Services \| Video Services

	8x8, Inc Hits Performance Targets with Dolphin Expresssuch sponsored by Dolphin Interconnect Solutions CASE STUDY - With the continued growth of VoIP, 8x8 needed to upgrade the performance and capacity of their subscriber call flow in order to meet their current and future needs. This case study explains how they did it. Posted: October 22, 2008 \| Published: October 22, 2008 Topics: Business Intelligence \| Cluster Management \| Clustering \| Communications Networks \| Databases \| ERP \| Telecommunications Industry \| Unified Messaging \| VoIP

	Siemens Mobile UC - Where UC Meets Enterprise Mobility sponsored by Siemens Enterprise Communications WHITE PAPER - In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems. Posted: October 14, 2008 \| Published: October 14, 2008 Topics: Email \| Mobile Workers \| SIP \| Telecommunications Industry \| Unified Messaging \| VoIP \| VPN \| Wireless Infrastructure \| Wireless Networks \| Wireless WAN \| WLAN

	Securing Customer Proprietary Network Information: A Telecommunication Carriers' Challenge sponsored by RSA, The Security Division of EMC WHITE PAPER - RSA provides a solution to help telecommunication carriers protect CPNI and address FCC requirements. It offers a set of market-leading, information-centric security services and technology controls to help carriers address all aspects of CPNI compliance. Posted: September 22, 2008 \| Published: September 22, 2008 Topics: Regulatory Compliance \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Regulations \| Telecommunications Service Providers

	Beyond HA: The Middleware Factor in Rapid Services Deployment in Next-Generation Networks sponsored by Enea WHITE PAPER - This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry. Posted: September 15, 2008 \| Published: March 15, 2008 Topics: Asset Management Services \| Business Intelligence \| Data Migration \| Hardware \| High Availability \| Middleware \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Service Providers

	Leveraging COTS Middleware to Accelerate Ramp to Cash Flow Positive sponsored by Enea WHITE PAPER - The well understood requirements and broad acceptance of emerging industry standards has solidified the viability of COTS middleware, specifically in the telecom industry. Read this paper for more. Posted: September 15, 2008 \| Published: March 15, 2008 Topics: Middleware \| Telecommunications Industry \| Telecommunications Networks \| Telecommunications Software \| Telecommunications Standards \| Telecommunications Systems \| Telephony Services \| VoIP

	In-Service Upgrades Closing the Service Availability Gap sponsored by Enea WHITE PAPER - This whitepaper defines the requirements while unraveling the complexities of the complete in-service upgrade process. Posted: September 15, 2008 \| Published: March 15, 2008 Topics: Business Intelligence \| ERP \| High Availability \| Middleware \| Systems Management \| Systems Management Software \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Services \| Telecommunications Software

	E-Guide - IP Enables Service Creation sponsored by Alcatel-Lucent EDITORIAL RESOURCE GUIDE - IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators. Posted: September 2, 2008 \| Published: September 1, 2008 Topics: IP \| Network Management \| Service Creation \| Service Level Management \| Telecommunications Industry \| Web Services

	Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment sponsored by Alcatel-Lucent WHITE PAPER - Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio Posted: August 22, 2008 \| Published: August 22, 2008 Topics: Customer Service \| Email \| IP Networks \| MPLS \| Network Management \| Personalization \| Program Management \| Telecommunications Industry \| WAN

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