WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - Hexaware's service range is designed to serve as a bridge between HR strategy, processes and technologies. Explore key components of their solutions, features, consulting services and business process outsourcing services.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Banking Industry | Business Process Management | Business Process Outsourcing | Enterprise Portals | Human Resources Management | Human Resources Services | Human Resources Software | IT Consulting Services | Offshore Outsourcing

WHITE PAPER - Hexaware provides IT and business process outsourcing (BPO) services to banks everywhere. Explore Hexaware's key projects and features as well as market trends that have translated into large outsourcing engagements.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Banking Industry | Business Process Outsourcing | Financial Services | Market Trends | Offshore Outsourcing | Regulatory Compliance | Risk Management | ROI | Wealth Management

WHITE PAPER - Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  eLearning | Enterprise Portals | Globalization | Human Resources Services | Human Resources Software | IT Outsourcing Services | Offshore Outsourcing | Productivity | Strategic Planning | Workforce Planning

WEBCAST - View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.
Posted: April 10, 2008 | Premiered: April 1, 2008


Topics:  Cost Benefit Analysis | Human Resources Management | Human Resources Services | IT Outsourcing Services | Offshore Outsourcing | Web Hosting | xSP

WHITE PAPER - Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Business Performance Management | Business Performance Management Software | Cost Benefit Analysis | Data Acquisition Hardware | Data Integration | ETL (Software) | IT Outsourcing Services | Offshore Outsourcing | Software Development Tools | Software Testing

WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Applications Management | Banking Industry | Call Center Software | Contact Center Software | Customer Satisfaction | Financial Industry Organizations | Financial Services | IT Outsourcing Services | Offshore Outsourcing | Testing

WEBCAST - In this webcast, expert Dan Gingras, a partner at Tatum LLC, draws on his 20 years of IT experience and international CIO assignments to provide best practices for tackling technology integration, staffing and business issues faced by CIOs going global.
Posted: July 12, 2007 | Premiered: July 12, 2007


Topics:  Business Integration | Business IT Alignment | Data Center Management | Globalization | Infrastructure Management | Offshore Outsourcing | Remote Office Connectivity

CASE STUDY - The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - A leading global supplier of networking equipment and network management solution provider wanted to automate dial-plan tracking and troubleshooting for its IP-PBX product.
Posted: October 19, 2005 | Published: September 1, 2005


Topics:  IP PBX | IT Consulting Services | Offshore Outsourcing | Research and Development

CASE STUDY - Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Business Continuation Services | GPRS | IT Outsourcing Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Business Consulting Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry | Telecommunications Service Providers

PRODUCT LITERATURE - Option Matrix has always maintained a focused approach toward offshore development.
Posted: January 10, 2005 | Published: January 6, 2005


Topics:  Application Outsourcing | Offshore Outsourcing

PRODUCT OVERVIEW - Component Factory defines and enables organizations to realize/adopt software development by manufacturing of reusable components facilitating faster development of robust, complex software applications.
Posted: October 31, 2004 | Published: October 29, 2004


Topics:  Application Development and Integration Services | Component-based Architectures | Offshore Outsourcing