TECHNICAL ARTICLE - In this whitepaper learn how Business Process Management (BPM) enabled by Service orientated Architecture (SOA) is a discipline combining software capabilities and business expertise to accelerate process improvement and facilitate business innovation.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Activity Monitoring | Business Performance Management | Business Process Management | CRM | Dashboards | ERP | Operational Support Systems | SOA | Web Services

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - This paper focuses on the growth of the offshore segment within the wider expansion of the hedge fund industry. It also assesses the advantages of adding an offshore capability.
Posted: July 10, 2008 | Published: January 1, 2007


Topics:  Accounting | Asset Management Services | Capital Expenditures | Financial Services | Offshore Outsourcing | Operational Support Systems | Portfolio Management (Finance)

VIDEOCAST - This Videocast provides an overview on the state of Disaster Recovery today. It highlights a new solution that simplifies implementation and management while being scalable with your business.
Posted: July 10, 2008 | Premiered: July 10, 2008


Topics:  Benefits | Business Process Management | Disaster Planning | Disaster Recovery | Infrastructure Management | Infrastructure Services | Market Research | Operational Support Systems | VMware

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - Organizations in every industry are exploiting advanced technologies to gain a competitive advantage. In this whitepaper learn about IBM's vision for the new enterprise data center which offers an evolutionary new model for efficient IT delivery.
Posted: May 29, 2008 | Published: February 1, 2008


Topics:  Data Centers | IT Infrastructure | Operational Support Systems | Power Supplies | Server Virtualization | Server Virtualization Software | Storage Management

WHITE PAPER - High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.
Posted: February 14, 2008 | Published: January 1, 2007


Topics:  Best Practices | Change Management | Compliance (Systems Operations) | Data Centers | IT Service Management | Metrics | Operational Support Systems | Risk Management | System Administration

WHITE PAPER - This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation.
Posted: February 5, 2008 | Published: January 1, 2007


Topics:  IP Networks | Network Service Providers | Operational Support Systems | Program Management | SOA

WHITE PAPER - Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Business Process Management | Business Process Management Software | IT Service Management | IT Services | ITIL | Operational Support Systems | Service Level Management