WHITE PAPER - This paper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
Posted: July 10, 2008 | Published: July 1, 2007


Topics:  Change Management | Quality Control | ROI | Software | Software Development Life-Cycles | Testing

WEBCAST - CA solutions can help reduce costs, facilitate new business opportunities, enable regulatory compliance, and mitigate security risks associated with users and their access to resources and applications.
Posted: June 27, 2008 | Premiered: March 20, 2008


Topics:  Application Infrastructure | Applications Management | Quality Control | SOA | Software Quality Assurance | Web Services

PODCAST - In this 20-minute podcast, appropriate for both business and IT professionals, listeners will find out how to get a handle on data quality needs through a data quality assessment.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Balanced Scorecards | Data Governance | Data Integration | Data Mining | Data Profiling | Data Quality | Data Warehouses | Metadata | Metadata Standards | Quality Control

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Life-Cycle Management | Application Performance Management | High Availability | Quality Control | SOA | Software Quality Assurance | Web Services

BOOK - Unlike most books on manufacturing, which are deep dives into arcane topics, this book provides an expensive view, it also provides a series of well-considered, holistic solutions to overcome various issues in manufacturing.
Posted: June 11, 2008 | Published: June 1, 2008


Topics:  Architectures | Asset Management (Finance) | Interoperability | Quality Control | Standards

CASE STUDY - Excaliber found M1 by B&G™, an ERP software system designed for small to medium manufacturers.
Posted: May 19, 2008 | Published: May 19, 2008


Topics:  Data Migration | ERP Software | Quality Control

WHITE PAPER - As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.
Posted: May 14, 2008 | Published: October 1, 2007


Topics:  Collaboration | Quality Control | VoIP

CASE STUDY - Alcatel-Lucent needed a testing solution that required less manual intervention than its homegrown system and could scale testing to keep pace with increasing device complexity. This paper examines their challenges and how they overcame them.
Posted: May 8, 2008 | Published: May 1, 2008


Topics:  Interoperability | Network Testing | Product Development | Productivity | Quality Control | Regression Testing

SOFTWARE LISTING - Datanomic enables organizations to develop and maintain a single view of customers by bringing together data from disparate systems to create a complete and coherent picture of existing customer relationships that can be used to maximize the value to b...
Posted: April 24, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Data Migration | Quality Control

PODCAST - In this podcast, network management expert Dennis Drogseth answers some 'Fact or Fiction' questions, focusing on application benchmarking and quality of experience.
Posted: April 18, 2008 | Premiered: April 18, 2008


Topics:  Application Performance Management | Quality Control

WHITE PAPER - The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
Posted: April 3, 2008 | Published: October 1, 2007


Topics:  Business Process Automation | Business Processes | Customer Service | Quality Control

WHITE PAPER - By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: April 3, 2008 | Published: December 1, 2007


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Centers | Customer Experience | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control

CASE STUDY - ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.
Posted: April 3, 2008 | Published: December 1, 2006


Topics:  Customer Satisfaction | Quality Control

JOURNAL ARTICLE - Total Quality Management isn't just a gimmick. Its techniques are helping improve information security.
Posted: June 6, 2007 | Published: June 1, 2007


Topics:  Information Security | Quality Control

SOFTWARE DEMO - Enterprise 21’s ERP solution, is the the next generation in manufacturing, wholesale distribution, and accounting solutions.
Posted: May 4, 2004 | Published: January 1, 2003


Topics:  ERP Software | Quality Control | SMBs