CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

PRODUCT LITERATURE - Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality.
Posted: September 9, 2008 | Published: September 8, 2008


Topics:  Remote Access Protocols | Remote Access Software | Remote Computing | Remote Office Connectivity | Remote Support Services | Windows

WEBCAST - This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: August 28, 2008 | Premiered: August 27, 2008


Topics:  Business Process Management | Cost Benefit Analysis | Customer Service | Document Management | Document Management Software | Indexing (Information Management) | Remote Access Protocols | Scanners

WHITE PAPER - This paper discusses the advantages of using SuperSockets with Dolphin Express to build scalable, high performance and highly cost-effective Oracle RAC clusters with industry standard servers and Dolphin components.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Architectures | Cluster Management | Databases | Grid Computing | Hardware | High Performance Computing | Mainframe Operating Systems | Oracle (Product) | Remote Access Protocols

TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - Virtual Desktop Infrastructure enables end users or their hosting providers to provision and manage hundreds of individual, virtual desktops from a set of centrally administered, consolidated servers.
Posted: August 1, 2008 | Published: July 1, 2008


Topics:  Backups | Desktop Management | Remote Access Protocols | Remote Computing | Storage Capacity | Storage Systems

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

CASE STUDY - Using Mobility XE, VNSNY's clinicians are now able to focus more of their attention on their patients and not on the technologies they use.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Data Security | Internet Security | Network Management | Remote Access Protocols

SOFTWARE LISTING - Ericom virtualization solutions enable you to administer virtual desktops from a centralized location, reducing the cost and complexity of virtual desktop deployment and upkeep. Supported virtualization servers include VMware, Microsoft and others.
Posted: May 20, 2008 | Published: May 1, 2008


Topics:  Applications Management | Client-Server Architectures | Data Center Management | High Availability | Remote Access Protocols | Remote Computing | Remote Network Management | Server Virtualization | Thin Client Hardware | Thin Client Software | Virtual Machine Monitor

WHITE PAPER - This paper describes how F5's Advanced Client Authentication module works to protect your application infrastructure while increasing your server capacity by offloading authentication processing.
Posted: April 28, 2008 | Published: April 1, 2006


Topics:  Access Control | Application Infrastructure | Authentication | Remote Access Protocols | Remote Access Routers | Remote Access Security | Remote Access Software

WHITE PAPER - Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing. Each WANJet appliance has a deep understanding of the CIFS protocol and can therefore act on behalf of a CIFS client and server to make t...
Posted: April 28, 2008 | Published: March 1, 2006


Topics:  Application Deployment | Application Life-Cycle Management | Business Intelligence | File Sharing Protocols | File Transfer Protocols | Remote Access Protocols | Remote Procedure Calls | Windows

WHITE PAPER - Intel® Centrino® with vPro™ technology-based notebooks and Intel® Core™2 processor with vPro™ technologybased desktop PCs1 deliver built-in security and remote management capabilities to meet critical business c.
Posted: March 10, 2008 | Published: January 1, 2007


Topics:  Dual Core Processors | Mobile Device Management | Processors | Remote Access Protocols | Remote Network Management | Servers | Wireless Computing