WHITE PAPER - This white paper discusses how desktop virtualization will provide IT administrators with improved ability and availability, allowing for efficient and effective IT management.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Data Centers | HIPAA | Operating Systems | Remote Offices | Security | Software | Work Environment

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

PODCAST - This podcast explains about how Secure Element are using networks to improve over all working environment, as a result of which the employee can work from anywhere at anytime.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Cost Benefit Analysis | Employee Monitoring | Mobile Device Management | Mobile Workers | Remote Network Management | Remote Offices | Remote Users | Security

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Home Offices | Mobile Workers | Remote Access Security | Remote Access Software | Remote Office Connectivity | Remote Offices | Remote Users | VoIP

WHITE PAPER - VPNs let branch offices and offsite workers connect to the company network over the Internet. Sophisticated encryption protects voice and data traffic every step of the way. VPNs can help your employees work more productively.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Mobile Workers | Remote Access Software | Remote Office Connectivity | Remote Offices | Remote Users | VPN

WHITE PAPER - This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Data Centers | Disk Backups | Distributed Data Management | Remote Backups | Remote Network Management | Remote Offices | RPO | RTO

WHITE PAPER - This edition of the EMC Select catalog, presents a consolidating view of the entire lineup of carefully selected best-in-class third-party products. Explore the available products-organized and quickly determine where they fit within your environment.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Backups | Data Encryption | Mainframe Operating Systems | Peripheral Hardware | Remote Offices | SAN | SMBs | WAN

WEBCAST - Get inside the IBM BladeCenter S with this 3D Virtual Tour that lets you dissect the BladeCenter chassis and look through its components.
Posted: September 11, 2008 | Premiered: September 11, 2008


Topics:  Application Life-Cycle Management | Blade Servers | Chassis | Component-based Architectures | Networking | Performance Testing | Remote Network Management | Remote Offices | SMBs

WHITE PAPER - This E-guide explains various WAN technology which enables business IT structures to optimize their network platforms, it also explains various ideas on which WAN will work best for your organization's needs.
Posted: September 10, 2008 | Published: June 2, 2008


Topics:  Backups | Data Centers | Disaster Recovery | Remote Offices | VoIP | WAN

WHITE PAPER - Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Employee Monitoring | LAN | Laptop Computers | Mobile Device Management | Mobile Workers | Remote Computing | Remote Office Connectivity | Remote Offices | Remote Users | Security | Software | VPN

WHITE PAPER - The promise of desktop virtualization technology is to centralize applications at the data center to make them easier to manage and provision. In this E-Guide learn how to navigate the challenges of desktop virtualization to make the theory a reality.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Desktop Management | Hardware | IT Managers | Physical Security | Remote Offices | Server Virtualization | Troubleshooting | VMware