WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

PRODUCT OVERVIEW - GFI FAXmaker for Networks/SMTP is a network fax solution for Windows networks that allows all network users to send and receive faxes right from their desktop.
Posted: November 17, 2003 | Published: November 1, 2003


Topics:  Fax Software | Freeware | Network Applications Software | SMS | SMTP

PRODUCT OVERVIEW - Fax from any Windows application. No matter which Windows application is used, anything a user creates can be faxed.
Posted: November 17, 2003 | Published: November 1, 2003


Topics:  Fax Software | Network Applications Software | SMS | SMTP | Windows