WHITE PAPER:   Posted: June 9, 2008 | Published: January 1, 2006
Companies that implement a good communications program realize a faster ROI on their CDHPs and decision support tools.

WHITE PAPER:   Posted: November 28, 2007 | Published: May 1, 2007
Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, optimizing your storage and lowering operating costs.

PRODUCT LITERATURE:   Posted: February 7, 2007 | Published: February 7, 2007
This whitepaper identifies current drivers of change across a range of financial service customer segments and provides insight into how the world's leading institutions are keeping pace by improving their online channels-implementing advanced ...

PRODUCT OVERVIEW:   Posted: July 6, 2004 | Published: June 1, 2004
SecureLogin Self Service Password Reset is a cost effective enhancement to SecureLogin Single Sign-On.

BROCHURE:   Posted: May 18, 2004 | Published: May 1, 2004
VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged.

DATA SHEET:   Posted: May 18, 2004 | Published: May 18, 2004
NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.

PRODUCT LITERATURE:   Posted: May 13, 2004 | Published: May 1, 2004
Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.

DATA SHEET:   Posted: May 13, 2004 | Published: May 1, 2004
InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.

BROCHURE:   Posted: May 13, 2004 | Published: April 1, 2004
InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.

BROCHURE:   Posted: February 25, 2004 | Published: February 24, 2004
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.

SOFTWARE DEMO:   Posted: January 30, 2004 | Published: January 1, 2001
The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.

PRESS RELEASE:   Posted: November 9, 2003 | Published: November 1, 2003
The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support.