SOFTWARE LISTING:   Posted: June 26, 2008 | Published: January 1, 2006
Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies as they provide tools that helps to manage your customers, staff schedules, inventory and more.

WHITE PAPER:   Posted: June 17, 2008 | Published: March 1, 2008
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.

WHITE PAPER:   Posted: June 12, 2008 | Published: June 12, 2006
In this white paper learn about asset management solutions with a comprehensive view of all asset types, including production, facilities, transportation and IT.

WHITE PAPER:   Posted: June 12, 2008 | Published: June 1, 2007
In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal.

WHITE PAPER:   Posted: June 12, 2008 | Published: December 1, 2007
Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data.

WHITE PAPER:   Posted: May 19, 2008 | Published: March 1, 2008
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.

WHITE PAPER:   Posted: May 14, 2008 | Published: May 1, 2008
Effective change management can be the key to preventing outages, security problems, and poor network performance. This white paper examines 4 key metrics that can help your organization improve operational effectiveness.

WEBCAST:   Posted: May 2, 2008 | When: May 22, 2008
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.

WHITE PAPER:   Posted: April 29, 2008 | Published: January 1, 2007
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.

WHITE PAPER:   Posted: April 24, 2008 | Published: April 1, 2008
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.

WHITE PAPER:   Posted: April 21, 2008 | Published: April 1, 2008
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.

WHITE PAPER:   Posted: April 21, 2008 | Published: April 1, 2008
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.

WHITE PAPER:   Posted: April 21, 2008 | Published: May 1, 2007
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.

PODCAST:   Posted: April 17, 2008 | Premiered: April 17, 2008
In this podcast, you'll learn how to get the full potential of your log management solution beyond security and compliance.

WHITE PAPER:   Posted: April 15, 2008 | Published: April 15, 2008
This white paper details the best way to approach BlackBerry mobile user management and what steps one must take in order to keep mobile devices connected and performing business functions anywhere, anytime.